Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Who should I contact if I have any concerns/complaints?

If you are concerned about your treatment you should speak to one of the team to try to sort out the problem.  If it can’t be resolved there is a formal procedure.

• Health Exchange reception 0121 301 3900
• BSMHFT Complaints 0121 301 1084 (Monday to Friday 9-5)
• PALS (Patient Advice and Liaison service) 0800 953 0045 0r 0121 678 4455 (Monday  to Friday 8-8)
• Citizens advice Bureau 0844 477 1010 ( Monday to Friday 10-4) for general advice
• POHWER Advocacy 0300 456 2370 if you need an advocate to help you speak up